---
title: "Managing Your Partner Organization"
sidebarTitle: "Your Partner Organization"
---

Your partner organization is the top-level container in Prowler for MSPs and MSSPs. It holds your team, your branding, your Partner Code and every customer whose Prowler Cloud tenant you operate.

## Lifecycle

A partner organization moves through four states:

| State | Meaning |
|---|---|
| **Pending email verification** | The first administrator has signed up but has not yet clicked the verification link. |
| **Pending approval** | Email verified. Prowler is reviewing the application. |
| **Active** | Approved. The organization can sign in, invite team members and onboard customers. |
| **Rejected** | Prowler reviewed and declined the application. The account cannot sign in. |

A rejection email carries the reason, categorized as **Incomplete documentation**, **Not eligible**, **Duplicate** or **Other**.

## Settings

Open **Settings** from the sidebar. The tabs depend on your role. Users with **Manage settings** see **Profile**, **Branding**, **Security** and a disabled **Notifications** tab. Users without **Manage settings** see only **Security**.

Every signed-in user can change their own password. Editing the organization itself requires a role with **Manage settings**.

### Profile

The **Profile** tab shows the **Partner Information** card: your organization name, its current status, the date it joined, the Partner Code and an editable **Company Name**.

![Settings Profile tab](/images/prowler-for-msps/settings-profile.png)

* **Partner Code** — a read-only, Prowler-issued identifier in the form `PRW-00000`. The helper text reads *"Share this code with customers to link their accounts."* Copy it with the button at the end of the row.
* **Company Name** — the display name used in the console, in invitations and in outbound email. Edit it and click **Save Changes**.

### Branding

Upload your logo. See [Customizing Your Branding](/user-guide/tutorials/prowler-for-msps-branding).

### Security

Change your own password. Users with **Manage settings** can also see the Danger zone described below, but only the partner owner can submit a deletion request. An Organization Admin sees the password form only.

## Customer Capacity

Each partner organization has a cap on how many customers it can hold at once. The default is **50**. To raise it, contact Prowler.

## Closing Your Organization

Deleting a partner organization is a request, not an immediate action.

<Steps>
  <Step title="Open the Danger zone">
    Go to **Settings → Security**. The Danger zone requires **Manage settings**, and submitting its **Delete Partner** request is restricted to the partner owner.
  </Step>

  <Step title="File the request">
    Enter a required **Reason for deletion**. The UI accepts 10–1000 characters, and the API rejects reasons shorter than 10 characters. Then type `DELETE` in the confirmation field to enable the button and submit.
  </Step>

  <Step title="Wait for review">
    Filing the request notifies the Prowler team and sends a confirmation to the requester. The Danger zone then reports that a deletion request is already pending review. You and your team keep full access while it is pending.
  </Step>

  <Step title="Offboard with Prowler">
    The Prowler team coordinates the offboarding from there, including what happens to each customer tenant and when your organization is closed. Closing removes the partner organization, its team memberships and its branding assets, and invalidates every session.
  </Step>
</Steps>

<Note>
Closing a partner organization does not delete customer data in Prowler Cloud on its own. The Prowler team confirms the handling of each customer tenant as part of the offboarding.
</Note>

## Ownership

One user is the **owner** of the partner organization — by default, whoever signed up. Ownership transfer is Prowler-assisted rather than self-service: contact Prowler to request it. Prowler staff can transfer ownership only when the partner has no customer organizations and the target is an active Superadmin. The previous owner keeps the Superadmin role, and the current owner cannot be removed from the team while they hold ownership.

## Next Steps

<Columns cols={2}>
  <Card title="Managing Your Team" icon="users" href="/user-guide/tutorials/prowler-for-msps-team">
    Invite team members and assign roles.
  </Card>
  <Card title="Customizing Your Branding" icon="palette" href="/user-guide/tutorials/prowler-for-msps-branding">
    Upload your logo.
  </Card>
  <Card title="Onboarding Customers" icon="building" href="/user-guide/tutorials/prowler-for-msps-customers">
    Add customers and open their Prowler Cloud tenants.
  </Card>
</Columns>
